Flat rate of NZD$15 for all orders with a delivery destination in New Zealand. We cannot ship to PO boxes in New Zealand. Your order will be sent via Australia Post.
Please note that Pistachio Papi jars are fragile. We will pack the jars carefully in our custom inserts for protection, however any shipments to New Zealand are at your own risk. No refunds or replacements will be offered if products are damaged in transit.
Shipping policy
PROCESSING & DISPATCH
Orders will be processed Monday-Friday, with dispatch within 2 business days (excl. public holidays).
During product launches and other busy periods, dispatch times may be longer than 2 business days.
Once your order has been shipped, you’ll receive a confirmation email with tracking information. If you have not received your confirmation email, please check your junk mail and contact us via papi@pistachiopapi.com.au.
DAMAGED, LOST OR STOLEN PARCELS
At check-out, you have the ability to insure your order against damaged, lost or stolen parcels. If your order is not insured, we will be unable to assist with any claims.
AUSTRALIA
SHIPPING COSTS
We ship directly from our warehouse in Melbourne, Australia. Your order will be carefully packed by our dedicated PP team in our custom packaging.
Express Shipping (1-2 Business Days after dispatch)
$15 for NSW and VIC; $16 for SA, TAS and QLD; $18 for WA, NT and ACT. Please allow extra time for addresses outside of the Australia Post Express Delivery Network. Track here orders with express shipping will be shipped via Australia Post.
Standard Shipping (2-5 Business Days after dispatch)
$9 for NSW, VIC, SA, TAS and QLD; $10 for WA, NT and ACT. Orders with Standard Shipping will be shipped via Australia Post. If your order is delayed, lost or damaged please lodge an enquiry with Australia Post via your tracking link.
Refrigerated Shipping (5-10 Days after dispatch)
$20 flat rate nation-wide. Tracking information will be sent by the delivery provider the day prior to delivery. Please note there is no free shipping threshold for refrigerated items.
NEW ZEALAND
UNITED STATES
Flat rate of USD$15 for all orders with a delivery destination in the USA. We cannot ship to PO boxes in the USA. Your order will be shipped direct to your door via Australia Post, with an email and SMS notification including full tracking details.
Please note that Pistachio Papi jars are fragile. We will pack the jars carefully in our custom inserts for protection, however any shipments to the USA are at your own risk. No refunds or replacements will be offered if products are damaged in transit.
UNITED KINGDOM
Flat rate of £12 for all orders with a delivery destination in the United Kingdom. We cannot ship to PO boxes in the United Kingdom. Your order will be shipped direct to your door via Australia Post, with an email and SMS notification including full tracking details.
Please note that Pistachio Papi jars are fragile. We will pack the jars carefully in our custom inserts for protection, however any shipments to the UK are at your own risk. No refunds or replacements will be offered if products are damaged in transit.
CANADA
Flat rate of CAD$20 for all orders with a delivery destination in Canada. We cannot ship to PO boxes in Canada. Your order will be shipped direct to your door via Australia Post, with an email and SMS notification including full tracking details.
Please note that Pistachio Papi jars are fragile. We will pack the jars carefully in our custom inserts for protection, however any shipments to the Canada are at your own risk. No refunds or replacements will be offered if products are damaged in transit.
SHIPPING DELAYS
We’ll do everything we can to ensure you receive your order within the timeframe advised. However, from time to time there may be some delays that are outside of our control. If you haven’t received your order within the expected timeframe, please check your tracking details and/or contact the courier directly.
LOST PACKAGES
All orders are the responsibility of the customer once they’ve left our warehouse in Melbourne, Australia. Should you suspect your package has been lost in transit, please contact us via papi@pistachiopapi.com.au, and we’ll use our best endeavours to help you track your package.
In the rare event your order is lost, please make a claim directly with the carrier.
CHANGE OF ADDRESS
Should you wish to change your shipping address, please contact us directly via papi@pistachiopapi.com.au prior to receiving your shipping confirmation email. Unfortunately, we cannot change addresses once your package has been shipped.
INCORRECT ADDRESSES
Please take care to ensure you enter your address correctly at checkout. Where you have entered an incorrect or incomplete address, any additional fees involved in redirecting or resending your order will be your responsibility.
PICKUPS
We don’t allow click and collect, or physical pickups of our products at this point in time.